| Subtleties of Building Relationships |
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There are many subtle relationships that we form on a daily basis that are mostly overlooked and underrated. This advanced training seminar goes beyond general service training because even with the best products and services, which most of your competitors have as well, lets face the truth, your company can only gain a competitive edge if they persist the need to building strong customer relationships to succeed. The aim of this program is to help improve customer service, instill deeper market penetration, and regulate a timely process aimed at improvising the service model of your business. Participants will spend time learning how to ask good questions as a beginning to learning how to build relationships that impact the emotional aspects of doing business but the program extends further in teaching them how to use the questioning model to gain more information that through a usual conversation and how to instigate people to talk about themselves. Most people in this world enjoy talking about themselves and when asked with the right type of questions, they don’t mind! Learn how to get around the negativity factor in many customer service related situations. The important aspect of doing business with customer is to understand the fundamental roots behind most customers’ thinking process and how to establish rapport with long-term credibility. Who Should Attend Program designed for customer service managers, service reps, sales people, and admin personnel. This workshop can be delivered in a one, two, three-day format. Customer Service Training Benefits • Instantly develop rapport with clients • Understand the true needs of your customer and how to make your customer service better • Handle conflict situations effectively • Build higher levels of customer confidence • Stronger levels of customer satisfaction and cooperation • Generate open discussion to build customer trust and confidence • Using subtle communication to develop your includes non-verbal communications such as poise, body language, voice tone. • Gain an added edge over differing communications styles • Establish empathy and develop a common ground • Develop a greater understanding of how to ask open-ended questions • Know what is needed to help customers accept information and proposals they may not want to hear – Know how to deliver difficult messages • Learn how to develop a genuine interest in service your customers as opposed to simply acting like you need to make a sale • Understand how to use the power of name and genuine compliments in a conversation. • Use self-disclosure and getting other people to open up to you • Be able to better demonstrate knowledge of their business to better relate to the customer • Develop ways to open up your perception to see from the other person’s point of view Customer Service Seminar Delivery: Prices include all costs for books, materials, literature, development fees, trainer fees, etc. Fees also include up to 45 participants in the seminar. Minimum 15 participants per seminar. Prices do not include airfare, lodging, meals, parking fees, and other related expenses. Client must reimburse P'TOSH Training before seminar delivery. All payment arrangements must be made 1-week prior to seminar delivery. All of P'TOSH Training programs are customized to fit your company's ongoing needs and delivering in alignment with your company's Corporate Training culture. They are backed by a 100% guarantee to ensure your money is well-spent. |
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Corporate Training Expert provides communication skills training, public speaking courses, and presentation skills training for professional speakers, as well as team building training and leadership development training for small businesses to large corporations. Our soft skills training and communication training sessions are good corporate training exercises that can be scheduled in half-day or full-day increments.
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