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Who should attend:

Professionals that would like to extend their reputation and credibility in conversations should attend this high powered communication seminar.

Among the most powerful aspects of communication and also, perhaps the least understood aspect of communication is the ability of an individual to deal with Tact and Diplomacy. The aim of this seminar is to help the participant learn how to become more tactful and diplomatic in building relationships and maintaining those bounds that affect job performance. Participants gain an understanding of “power words”, the effective use of emotions and how to use it to his/her advantage, and non-verbal communication techniques to deliver a message proof with effectiveness.
Being tactful and diplomatic doesn’t always mean losing the power in your position, rather it is to use that power and amplify it even more to ensure a win-win situation and retaining your authority even in the most difficult situations.
Participants have noted an increase in enthusiasm when communicating with their colleagues after taking this seminar, and an improved confidence. So unleash yourself to a world of thought provoking techniques which you may never had explored before. Perhaps the greatest benefit you may gain out of this seminar is an increased self-confidence.

Diplomacy and Tact Program Objectives:
- Apply the communication devices in handling the most sensitive situations
- How to disagree with other people agreeably
- Become a more powerful listener to avoid communication breakdowns in the first place.
- Understand the dynamics of communicating with a group of people where you retain all the attention.
- Gain recognition on approaching situations where communication conflicts occur in the first place.
- Rationalize and understand why it is more essential and profitable to communicate diplomatically and tactfully than any other form.
- Communicate with confidence even with intimidating personalities
- How to project your personality with confidence and poise.
   Learn to promote yourself without sounding cocky or braggart
- How to positively impact visual, verbal, and vocal components of communication
- Elicit cooperation and mutual respect with others

How many times have you said something in a pressure situation and wished you never said that? In this seminar you will learn to avoid slipping in the most challenging of situations so you refrain from making conversational mistakes and taking the emotions out of any situation while remaining calm and poised. All-in-all, earn the respect you’ve always deserved and gain the edge in business by being tactful and diplomatic.

Customer Service Seminar Delivery:

Prices include all costs for books, materials, literature, development fees, trainer fees, etc. Fees also include up to 45 participants in the seminar. Minimum 15 participants per seminar. Prices do not include airfare, lodging, meals, parking fees, and other related expenses. Client must reimburse P'TOSH Training before seminar delivery. All payment arrangements must be made 1-week prior to seminar delivery.

All of P'TOSH Training programs are customized to fit your company's ongoing needs and delivering in alignment with your company's Corporate Training culture. They are backed by a 100% guarantee to ensure your money is well-spent.