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This thought provoking seminar teaches participants some of the most breakthrough industry techniques and tips that every service representative needs to handle even the most difficult service situations. Through proven tactics and techniques, we will fully customize the seminar as per your company’s requirements and show you what it really takes to meet customer service expectations and then amplify it to a step further to thoroughly delight customers every time.

This interactive session is filled with instructor-facilitated training that uses practice driven exercises and cases tailored to your industry relevance making it a valuable learning experience. The sessions benchmarks important techniques often overlooked or undiscovered and develop a personal action plan to improve service for existing customer contact situations. Cases include handling tough customer service related situations through dialogue and delivery, which can be utilized by fresh or experienced representatives. The skills that will be developed in this session will improve your company’s credibility and value added to your company’s customer service.

Customer Service Training Benefits:

Improve the quality of customer service delivered .
Decrease lost business due to poor service.
Earn praise from your clients on your company’s service.
Retain customers through their loyalty.
Engage your clients to speak and think cooperatively with you.
Improve company profitability by reducing time spent dealing with dissatisfied customers.
Learn techniques of answering phone calls with passion and confidence.
Be able to tactfully handle upset customers or potentially disastrous situations.

Customer Service Seminar Delivery:

Prices include all costs for books, materials, literature, development fees, trainer fees, etc. Fees also include up to 45 participants in the seminar. Minimum 15 participants per seminar. Prices do not include airfare, lodging, meals, parking fees, and other related expenses. Client must reimburse P'TOSH Training before seminar delivery. All payment arrangements must be made 1-week prior to seminar delivery.

All of P'TOSH Training programs are customized to fit your company's ongoing needs and delivering in alignment with your company's Corporate Training culture. They are backed by a 100% guarantee to ensure your money is well-spent.